Privacy Policy

Personal Information: Name, email address, phone number, billing address, and company details when you register for our services or contact us.

Account Information: Username, password (encrypted), account preferences, and service configurations.

Payment Information: Credit/debit card details, bKash/Nagad numbers, bank account information for billing purposes. Payment data is processed securely through certified payment processors.

Technical Data: IP addresses, browser type, device information, operating system, and access logs when you interact with our services.

Usage Data: Service usage patterns, feature interactions, support ticket history, and communication preferences.

Service Delivery: To provide, maintain, and improve our data centre services, including server hosting, VPS, colocation, and related infrastructure solutions.

Account Management: To create and manage your account, process transactions, send invoices, and handle billing-related communications.

Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter.

Security & Fraud Prevention: To detect, prevent, and address security threats, fraud, abuse, and other harmful activities.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

Service Providers: We may share data with trusted third-party vendors who assist us in operating our services, such as payment processors, data centres, and cloud infrastructure providers.

Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

No Selling of Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Encryption: All data transmitted between your devices and our servers is encrypted using industry-standard TLS/SSL protocols. Sensitive data at rest is encrypted using AES-256 encryption.

Access Controls: We implement strict access controls, multi-factor authentication, and role-based permissions to limit access to your data to authorized personnel only.

Infrastructure Security: Our data centres feature 24/7 physical security, biometric access, CCTV surveillance, fire suppression systems, and redundant power supplies.

Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks.

Incident Response: We have established incident response procedures to promptly detect, respond to, and recover from security incidents.

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, session management, and accessibility.

Analytics Cookies: We use analytics tools to understand how visitors interact with our website, helping us improve user experience and service offerings.

Preference Cookies: These cookies remember your preferences and settings, such as language selection and display preferences.

Managing Cookies: You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Third-Party Cookies: Some third-party services we use may also set cookies. These are governed by the respective privacy policies of those services.

Right to Access: You have the right to request a copy of the personal information we hold about you.

Right to Rectification: You can request correction of any inaccurate or incomplete personal information.

Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.

Right to Data Portability: You can request to receive your data in a structured, commonly used, machine-readable format.

Right to Object: You have the right to object to processing of your personal data for direct marketing purposes.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

Active Accounts: We retain your personal information for as long as your account is active or as needed to provide you with our services.

After Account Closure: Following account termination, we may retain certain data for a period of up to 7 years to comply with legal obligations, resolve disputes, and enforce our agreements.

Backup Retention: Backup copies of data may be retained for up to 90 days after deletion from primary systems for disaster recovery purposes.

Anonymized Data: We may retain anonymized or aggregated data indefinitely for analytics and service improvement purposes.

Legal Requirements: Some data may be retained longer if required by applicable laws or regulations.

Primary Storage: Your data is primarily stored in our data centres located in Bangladesh.

Cross-Border Transfers: In some cases, your data may be transferred to and processed in countries outside Bangladesh for service delivery purposes.

Safeguards: When transferring data internationally, we implement appropriate safeguards such as standard contractual clauses to protect your information.

Third-Party Services: Some third-party services we use may store data in different jurisdictions. We ensure these providers maintain adequate data protection standards.

Your Consent: By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

Age Restriction: Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Parental Consent: If we discover that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Reporting: If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@datacorelink.com.

Verification: We may implement age verification measures where appropriate to prevent minors from accessing our services.

Educational Exceptions: Special provisions may apply for educational institutions using our services on behalf of students, subject to appropriate agreements.

Notification: We will notify you of any material changes to this Privacy Policy via email or through a prominent notice on our website.

Effective Date: Changes will become effective upon posting unless otherwise specified. The 'Last Updated' date at the top of this policy indicates when it was last revised.

Review Recommendation: We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

Continued Use: Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Archive Access: Previous versions of this Privacy Policy are available upon request for reference purposes.

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

Email: privacy@datacorelink.com | Support: support@datacorelink.com | Phone: +880 9649 988 222

Data Protection Officer: dpo@datacorelink.com

Mailing Address: DataCoreLink Ltd., House: 16, Road: 5/A, Block-B, Nabodoy Bazar, Mohammadpur, Dhaka-1207, Bangladesh

Our privacy team will respond to all inquiries within five (5) business days. For urgent matters regarding data breaches or security concerns, please mark your communication as 'URGENT' in the subject line.